1. No physical shipping
MotoDecode currently provides a digital car consultancy service and does not sell or ship physical goods through the website. No courier delivery, physical return, or shipping charge applies to the ₹199 consultation.
2. Booking confirmation
After successful payment and receipt of complete booking details, confirmation is provided through the email address, phone number, or WhatsApp number supplied by the customer. Our team aims to make its initial response within 4 hours during operating hours.
3. Digital delivery method
Consultations, recommendations, reports, and follow-up information are delivered digitally by phone, email, WhatsApp, video call, or another method agreed with the customer. Any appointment or report timeline will be communicated during confirmation and may depend on customer availability and completeness of submitted requirements.
4. Delays and incorrect contact information
MotoDecode is not responsible for delays caused by incorrect contact information, customer unavailability, email filtering, telecom or messaging outages, payment-verification delays, or events outside reasonable control. If confirmation is not received, contact us with your transaction reference so the booking can be verified.
5. Cancellation and refunds
As the service is digital, product returns and exchanges do not apply. Cancellation and refund requests are governed by the Refund and Cancellation Policy at https://www.motodecode.com/refund-and-cancellation-policy.
Contact MotoDecode
For policy questions, cancellation requests, refunds, or privacy concerns, contact us Monday to Friday, 9:00 AM–6:00 PM IST.